Reach Spinsino Casino support by live chat, e-mail or phone, available 24 hours a day, 7 days a week.
Talk to supportDeposits from A$12. 18+ only. Licence OGL/2015/2993/958.
Paid out today across the floor
457,561 A$
6,139 Players at the tables right now
Issued under licence OGL/2015/2993/958 by the Gaming Control Board Curaçao and independently audited by iTech Labs and QUINEL.
Average withdrawal clears in 9 minutes. Monthly payouts across the house run to A$180M, settled across 11 verified payment methods.
Every session and transaction is protected by TLS 1.3 encryption, the current gold standard for data security in licensed online play.
Is Spinsino Casino fair? Here's the proof.
Instead of holding, get answered
No phone tree and no ticket number you have to chase for days.
Need an answer now?
Open live chat for anything urgent: a stuck withdrawal, a bonus that would not credit, a login that fails. Typical first reply lands inside two minutes, day or night.
Write to [email protected] with screenshots attached when a problem needs a paper trail. Replies usually come back within two hours, and the thread keeps everything in one place.
Call +61 2 8144 2272 (AEST) when you would rather explain out loud, especially on card or bank problems. Calls are typically picked up in about three minutes.
This settles the phone number, clock, languages and watchdog behind your account.
Reach us
Australian number: +61 2 8144 2272; Support clock: AEST; Languages: English, German, French, Spanish; E-mail: [email protected]
Who supervises
Regulator and licence: Gaming Control Board Curaçao, OGL/2015/2993/958
Get help
Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
Is Spinsino Casino fair? Here's the proof.
A path that ends with a decision in writing
This block settles where a complaint goes when a chat reply leaves you short.
Chat ends, record begins
Send your account e-mail and a short summary of what went wrong to [email protected]. A written record starts the clock, and nothing is lost between shifts.
How long until an answer?
Back comes a case reference you can quote in any later message. The team replies within two hours and states what it found, in English or one of the other three support languages.
When the first reply misses
Disagree with that reply and you can ask for a manager to look again. They review the file from the start and give you a decision in writing.
A route outside the company
Only after the internal path closes do you have the option of the Gaming Control Board Curaçao, the regulator that issued the licence. Keep your reference for that step.
Mailbox map
Which address fits your question?
Spinsino runs separate mailboxes so your message lands with the people handling it, not the front desk.
These six answers settle the account and data questions players ask most before they reach out.
trustWhy does support need my details before helping me?+
Why does support ask who I am before helping? Because the team has to match your account before they can change anything on it. Your registered e-mail address is the identifier, so quote that plus your full name. Save the password for your own login, as nobody here ever asks for it.
trustWhere do I request a copy of my personal data?+
Where do I send a request for my personal data? Privacy requests go to [email protected], and the same team handles copies and deletions. State what you want done with your record and which e-mail address the account sits under. Expect a reply within two hours.
trustWhat if I just want my account closed permanently?+
What if I want my account closed for good? Send the request from your registered e-mail address to [email protected] and it gets actioned. Closing is permanent, so withdrawing any balance first makes sense. If gambling has become a problem, self-exclusion is the stronger step and can run alongside it.
trustCan I take an answer further if I am unhappy?+
Can I escalate when the reply misses the mark? Yes. Ask the adviser to pass the matter to a supervisor and put what happened in writing. If the outcome still leaves you short, [email protected] takes it, and from there you may raise it with the Gaming Control Board Curaçao.
trustWhat happens when something goes wrong under your licence?+
What happens when a casino holds a Curaçao licence? The operator answers to the Gaming Control Board Curaçao under licence OGL/2015/2993/958, held by Spinsino Casino N.V., company number 140476. Both the gaming software and the random number generators are tested by iTech Labs and QUINEL.
trustHow long until someone answers me in my language?+
When can I get help in a language other than English? Advisers cover English, German, French and Spanish around the clock, so any hour of the day works. Outside English, allow a little longer for a reply. Live chat is the quickest route if you want an answer in your first language.