Faster withdrawals

Spinsino Casino account verification: your withdrawal is waiting

Licensed casinos must confirm who you are before money moves, and Spinsino Casino reviews your documents in about 13 hours.

Start my check

Issued under licence OGL/2015/2993/958 by the Gaming Control Board Curaçao and independently audited by iTech Labs and QUINEL.

Fewer delays

See who checks and how long

Two minutes here and you will know who runs the check and how fast it ends.

Checked by

Spinsino Casino N.V.

Licensed under

Gaming Control Board Curaçao OGL/2015/2993/958

Review time

13 hours

Required

At the latest, before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Upload walkthrough

Four steps to a clean first pass

Use this the moment a withdrawal sits pending and the document screen appears.

Slots first, questions later

Open your account menu and look for the verification tab, where three upload slots wait. Each slot names one document, so you can see what is still missing.

Keep every corner in frame

Photograph the whole government-issued photo ID on a plain surface, all four corners in frame, no glare. Blurred edges send many first uploads back.

Front, back, same name

Photograph the payment card you used, front and back, middle digits covered but your name readable. It must carry the same name as the identity document.

Cleared inside 13 hours

Leave the tab alone while the team works. Most reviews close inside 13 hours and an e-mail arrives the moment yours clears.

Four rows

Three papers and what each one proves

You will stop guessing which copy gets rejected, because each row names the detail that matters.

Government-issued photo ID

Confirms: Who you are and your age; Copy must show: All corners, no glare

Recent utility bill

Confirms: Where you live today; Copy must show: Name, address, issue date

Payment card photo

Confirms: The card is yours; Copy must show: Middle digits hidden, name visible

Selfie with ID

Confirms: The face matches the document; Copy must show: Whole face, good light, no filter

Before the money moves, not after

Something does not add up? A mismatch between your details and your papers stops the check in its tracks, so the team asks for the same document again to settle which version is correct.

Payout before papers. Cashing out pulls the account into review before any money leaves, because the license requires a verified identity at that point and papers are requested then.

You look under 18. Looking younger than 18 in a photo brings a request for the same government photo ID, since the license sets 18+ and the team has to see it plainly.

Show us the trail behind the funds

Every operator holding license OGL/2015/2993/958 from the Gaming Control Board of Curaçao has to ask where deposited money comes from, and Spinsino Casino N.V. is no different. It is a routine anti-money-laundering step applied to plenty of accounts, not a sign that anyone suspects you.

Depending on how your funds arrived, the team may request any of these:

Recent payslips from your employer
Bank statements showing the funds
Tax return or income summary
Proof of a property or asset sale
Pension or benefit award letter

Get it through on the second send

Edge cut off the frame. A corner of the card or bill sits outside the frame, so the reviewer cannot confirm the whole page is genuine and untouched. Fit all four edges inside the shot Shoot from straight above, not an angle

Old address proof. A bill dated months back proves nothing about your current address, so the expiry window on it has already closed. Use a statement from the last three months Pick one showing your name and address

Cropped files bounce. Any crop, blur or pasted-on detail tells the reviewer the file was altered, and altered files cannot be accepted. Send the untouched original file Rescan the whole page flat

Six quick facts

What are players asking about verification?

Spinsino Casino keeps the paperwork plain: short replies to the questions players send before a payout clears.

When does Spinsino Casino ask for my documents?+

The check lands at the latest before your first withdrawal leaves. It can also arrive earlier, at registration or your first deposit, if the account needs a closer look. Documents go to [email protected] once the request appears.

How long does the identity check take?+

Most files clear in about 13 hours from the minute your papers arrive. A blurry photo or a name that does not match adds a second pass. Send everything at once and the clock rarely stretches.

Who licenses Spinsino Casino and under what number?+

Spinsino Casino N.V. runs on a licence from the Gaming Control Board Curaçao, number OGL/2015/2993/958. That regulator sets the identity and AML rules this page explains. The company number 140476 sits alongside it.

Why does the casino ask where my money comes from?+

A source of funds question is routine under the licence's AML duties, never an accusation. Reply with the explanation and paperwork that fits your own situation, then the file carries on.

Are my documents safe when I upload them?+

Yes. Every file travels over TLS 1.3 encryption and is opened only by the team handling your check. The privacy desk at [email protected] answers questions about what sits in your file.

Is a phone good enough for the document photos?+

Yes, a phone camera copes well, as long as it holds steady and the whole page sits in frame. Daylight gives a cleaner shot than a flash. One tidy photo per document saves a repeat.